:root{--bg:#f6f5f1;--surface:#fff;--surface-2:#faf9f6;--ink:#1a1a1a;--ink-soft:#4a4a4a;--ink-muted:#8a8a85;--line:#e8e6df;--line-soft:#efede7;--accent:#2f5e4a;--accent-soft:#e4ede8;--adviser-icon-leaf:#2f5e4a;--user:#2f5e4a;--user-ink:#fff;--assistant:#fff;--assistant-ink:#1a1a1a;--system:#f3efe3;--system-ink:#5b513a;--tool:#eef2f7;--tool-ink:#2b3a4a;--tool-accent:#4a6b8a;--error:#b84a3a;--error-soft:#fbeae6;--warn:#c08a3a;--good:#3a8a5a;--shadow:0 1px 2px #0000000a, 0 4px 16px #0000000a;--radius:14px;--radius-sm:8px}*{box-sizing:border-box}html,body{background:var(--bg);color:var(--ink);margin:0;padding:0}body{min-height:100vh;font:15px/1.55 -apple-system,BlinkMacSystemFont,Inter,Segoe UI,system-ui,sans-serif}button{font:inherit;cursor:pointer}a{color:var(--accent)}html,body{height:100%}.shell{grid-template-columns:340px 1fr;height:100vh;display:grid}.shell.no-inbox,.shell.no-inbox.inbox-collapsed{grid-template-columns:1fr}.shell.no-inbox .inbox{display:none}.inbox{border-right:1px 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var(--line);background:var(--surface-2);border-radius:6px;transition:box-shadow .3s}.kb-source.flash{box-shadow:0 0 0 3px var(--accent-soft), 0 0 0 5px var(--accent)}.kb-source>details>summary{cursor:pointer;color:var(--ink-soft);align-items:baseline;gap:8px;padding:7px 10px;font-size:12px;display:flex}.kb-source .citation{vertical-align:baseline;flex:none}.kb-source .kb-source-title{white-space:nowrap;text-overflow:ellipsis;flex:1;overflow:hidden}.kb-hl{-webkit-box-decoration-break:clone;box-decoration-break:clone;background:#f7e9ad;border-radius:3px;padding:0 2px}.kb-source .kb-source-note{color:var(--ink-muted);flex:none;font-size:11px;font-style:italic}.kb-source .kb-source-open{color:var(--accent);border:1px solid var(--line);background:#fff;border-radius:999px;flex:none;margin-left:auto;padding:1px 7px;font-size:11px;font-weight:600;text-decoration:none}.kb-source .kb-source-open:hover{background:var(--accent-soft)}#kb-reader{border:1px solid var(--line);background:var(--surface);width:min(680px,100vw - 48px);color:var(--ink);border-radius:16px;padding:0;box-shadow:0 24px 60px #0000002e}#kb-reader::backdrop{background:#1a1a1a73}.kb-reader-head{justify-content:space-between;align-items:flex-start;gap:16px;padding:22px 26px 0;display:flex}.kb-reader-meta{color:var(--ink-muted);text-transform:uppercase;letter-spacing:.04em;margin-bottom:4px;font-size:12px}#kb-reader h2{letter-spacing:-.01em;margin:0;font-size:19px}#kb-reader-close{border:1px solid var(--line);background:var(--surface-2);color:var(--ink-soft);cursor:pointer;border-radius:8px;flex:none;width:30px;height:30px;font-size:13px}#kb-reader-close:hover{background:var(--accent-soft);color:var(--accent)}.kb-reader-body{max-height:min(60vh,560px);padding:14px 26px 24px;font-size:14px;line-height:1.6;overflow:auto}.kb-reader-body a{color:var(--accent)}.kb-sources .kb-source pre{white-space:pre-wrap;word-break:break-word;max-height:280px;color:var(--ink-soft);background:#fff;border-radius:6px;margin:0 10px 10px;padding:10px 12px;font:12px/1.5 ui-monospace,SF Mono,Menlo,monospace;overflow:auto}.bubble.sentiment-very_negative{box-shadow:0 0 0 3px #d97766}.bubble.sentiment-negative{box-shadow:0 0 0 3px #e2a878}.bubble.sentiment-neutral{box-shadow:0 0 0 2px #d8d2bf}.bubble.sentiment-positive{box-shadow:0 0 0 3px #9cc2a8}.bubble.sentiment-very_positive{box-shadow:0 0 0 3px #6fb088}.internal{background:var(--system);border-radius:var(--radius-sm);color:#5b513a;border:1px dashed #d9cfa8;margin:4px 0;padding:0;overflow:hidden}.internal summary{cursor:pointer;-webkit-user-select:none;user-select:none;align-items:center;gap:8px;padding:10px 14px;font-size:12px;font-weight:500;list-style:none;display:flex}.internal summary::-webkit-details-marker{display:none}.internal summary:before{content:"▶";color:#8a7d5a;font-size:9px;transition:transform .15s}.internal[open] summary:before{transform:rotate(90deg)}.internal .tag{text-transform:uppercase;letter-spacing:.04em;color:#6a5a3a;background:#ffffff8c;border:1px solid #e6dfc8;border-radius:999px;padding:1px 7px;font-size:10px;font-weight:600}.internal .preview{color:#8a7d5a;text-transform:none;letter-spacing:0;white-space:nowrap;text-overflow:ellipsis;max-width:50%;margin-left:auto;font-size:12px;font-weight:400;overflow:hidden}.internal .content{white-space:pre-wrap;max-height:360px;padding:0 14px 14px;font-size:13px;line-height:1.55;overflow:auto}.internal .content.kb{white-space:normal}.msg.assistant.final .bubble{box-shadow:0 0 0 3px var(--accent-soft);border-color:#cfe0d6}.role-chip.final{color:var(--accent);font-weight:700}.behind{align-self:stretch;max-width:100%;margin:4px 0}.behind details{background:var(--surface-2);border:1px solid var(--line);border-radius:var(--radius-sm);overflow:hidden}.behind summary{cursor:pointer;-webkit-user-select:none;user-select:none;color:var(--ink-soft);align-items:center;gap:10px;padding:10px 14px;font-size:13px;list-style:none;display:flex}.behind summary::-webkit-details-marker{display:none}.behind summary:before{content:"▶";color:var(--ink-muted);font-size:9px;transition:transform .15s}.behind details[open] summary:before{transform:rotate(90deg)}.behind .behind-title{color:var(--ink);font-weight:600}.behind .behind-summary{color:var(--ink-muted);font-size:12px}.behind .behind-body{flex-direction:column;gap:10px;padding:6px 14px 14px;display:flex}.behind .behind-item{border:1px solid var(--line);background:#fff;border-radius:8px;padding:10px 12px}.behind .behind-item-head{color:var(--ink);margin-bottom:4px;font-size:13px}.behind .behind-item-head strong{color:var(--accent)}.behind details details{background:0 0;border:none;margin-top:6px}.behind details details summary{color:var(--ink-muted);padding:0;font-size:12px}.behind details details summary:before{color:var(--ink-muted)}.behind pre{background:var(--surface-2);white-space:pre-wrap;word-break:break-word;max-height:280px;color:var(--ink-soft);border-radius:6px;margin:6px 0 0;padding:10px 12px;font:12px/1.5 ui-monospace,SF Mono,Menlo,monospace;overflow:auto}.trace-banner{color:#6a5a3a;border-radius:var(--radius-sm);background:#f5f0e3;border:1px solid #e6dfc8;align-items:flex-start;gap:10px;margin-bottom:16px;padding:10px 14px;font-size:13px;display:flex}.trace-banner .icon{color:#8a7d5a;background:#ffffffb3;border-radius:50%;flex:none;place-items:center;width:22px;height:22px;margin-top:1px;font-size:12px;display:grid}.divider{text-align:center;color:var(--ink-muted);text-transform:uppercase;letter-spacing:.08em;margin:12px 0 4px;font-size:11px;font-weight:600;position:relative}.divider:before,.divider:after{content:"";background:var(--line);width:30%;height:1px;position:absolute;top:50%}.divider:before{left:0}.divider:after{right:0}.toast{background:var(--ink);color:#fff;box-shadow:var(--shadow);opacity:0;pointer-events:none;z-index:100;border-radius:999px;padding:10px 16px;font-size:13px;transition:opacity .2s,transform .2s;position:fixed;bottom:24px;left:50%;transform:translate(-50%)translateY(20px)}.toast.show{opacity:1;transform:translate(-50%)translateY(0)}.toast.error{background:var(--error)}.scores-wrap{width:100%;max-width:1100px;margin:0 auto;padding:24px 32px 64px;display:none}.scores-wrap.active{display:block}.kpi-row{grid-template-columns:repeat(auto-fit,minmax(160px,1fr));gap:12px;margin-bottom:24px;display:grid}.kpi-card{background:var(--card,#fff);border:1px solid var(--line,#e6e0d2);border-radius:12px;padding:14px 16px}.kpi-card .k{color:var(--ink-muted);font-size:12px}.kpi-card 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var(--line,#e6e0d2);cursor:pointer;background:var(--card,#fff);border-radius:999px;align-items:center;gap:6px;padding:3px 10px;font-size:12px;display:inline-flex}.legend-chip.active{border-color:var(--accent,#8a7a52);color:var(--ink);font-weight:600}.legend-chip .dot{border-radius:3px;flex:none;width:10px;height:10px}.filter-bar{flex-wrap:wrap;align-items:center;gap:12px;margin-bottom:20px;display:flex}.filter-bar select,.filter-bar input{font:inherit;border:1px solid var(--line,#e6e0d2);background:#fff;border-radius:8px;padding:6px 8px}.filter-bar label{color:var(--ink-muted);flex-direction:column;gap:3px;font-size:12px;display:flex}.filter-bar label.dedupe-toggle{cursor:pointer;-webkit-user-select:none;user-select:none;flex-direction:row;align-self:end;align-items:center;gap:6px;padding-bottom:7px}.filter-bar label.dedupe-toggle input{width:auto;padding:0}.score-list{border:1px solid var(--line,#e6e0d2);border-radius:12px;overflow:hidden}.score-row{border-top:1px solid 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#recent-search-clear:hover{color:var(--ink)}.section-controls .sentiment-chips{margin-top:0}.section-controls .chip{padding:4px 12px;font-size:12px}.side-section .recent-status{padding:12px 16px 0}.eval-placeholder{text-align:center;color:var(--ink-muted);padding:44px 24px}.eval-placeholder h3{color:var(--ink);margin:0 0 8px;font-size:15px}.eval-placeholder p{margin:0;font-size:13px;line-height:1.5}.score-status{color:var(--ink-muted);min-height:1em;padding:12px 16px 0;font-size:13px}.score-status b{color:var(--ink);font-weight:600}.filter-clear{color:var(--accent);cursor:pointer;font:inherit;background:0 0;border:none;padding:0 2px;font-size:12px}.filter-clear:hover{text-decoration:underline}.score-list-rows .recent-user{text-overflow:ellipsis;white-space:nowrap;flex:1;min-width:0;overflow:hidden}.score-list-rows .recent-badges{flex:none;margin-left:auto}.score-list-rows 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li.clickable:hover{background:var(--surface-2)}.ov-swatch{border-radius:3px;flex:none;width:11px;height:11px}.ov-legend-label{color:var(--ink-soft);text-transform:capitalize}.ov-legend-label:after{content:":";color:var(--ink-muted)}.ov-legend-count{color:var(--ink);font-variant-numeric:tabular-nums;font-weight:600}.ov-donut{flex:none;width:128px;height:128px;position:relative}.ov-donut-center{pointer-events:none;flex-direction:column;justify-content:center;align-items:center;display:flex;position:absolute;inset:0}.ov-donut-pct{color:var(--ink);letter-spacing:-.01em;font-size:24px;font-weight:650}.ov-donut-sub{color:var(--ink-muted);font-size:11px}.ov-donut-empty{width:128px;height:128px;color:var(--ink-muted);justify-content:center;align-items:center;font-size:12px;display:flex}.ov-bars{flex-direction:column;gap:9px;display:flex}.ov-bar-row{grid-template-columns:150px 1fr 78px;align-items:center;gap:12px;font-size:13px;display:grid}.ov-bar-label{color:var(--ink-soft);text-transform:capitalize;text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.ov-bar-track{background:var(--surface-2);border-radius:999px;height:16px;overflow:hidden}.ov-bar-fill{border-radius:999px;height:100%;display:block}.ov-bar-count{color:var(--ink-muted);text-align:right;font-variant-numeric:tabular-nums;font-size:12px}.ov-empty{color:var(--ink-muted);padding:12px 0;font-size:13px}.eval-dist{flex-direction:column;gap:12px;max-width:720px;display:flex}.eval-dist .dist-row{text-align:left;cursor:pointer;width:100%;font:inherit;color:var(--ink);background:0 0;border:none;border-radius:10px;grid-template-columns:150px 1fr 92px;align-items:center;gap:14px;padding:6px 8px;transition:background .12s;display:grid}.eval-dist .dist-row:hover{background:var(--surface-2)}.eval-dist .dist-row.active{background:var(--accent-soft)}.eval-dist .dist-label{text-overflow:ellipsis;font-size:14px;overflow:hidden}.eval-dist .dist-track{background:var(--surface-2);border-radius:999px;height:20px;display:block;overflow:hidden}.eval-dist .dist-fill{background:var(--accent);border-radius:999px;height:100%;display:block}.eval-dist .dist-count{color:var(--ink-muted);white-space:nowrap;text-align:right;font-size:13px}.eval-dist .dist-fill.sentiment-fill.very_negative{background:#d97766}.eval-dist .dist-fill.sentiment-fill.negative{background:#e2a878}.eval-dist .dist-fill.sentiment-fill.neutral{background:#d8d2bf}.eval-dist .dist-fill.sentiment-fill.positive{background:#9cc2a8}.eval-dist .dist-fill.sentiment-fill.very_positive{background:#6fb088}.eval-dist .dist-fill.churn-fill.high{background:#d97766}.eval-dist .dist-fill.churn-fill.medium{background:#e2a878}.eval-dist .dist-fill.churn-fill.low{background:#6fb088}.eval-dist .dist-fill.churn-fill.other{background:#d8d2bf}.eval-dist .dist-fill.ticket-fill.ticket_created{background:#6fb088}.eval-dist .dist-fill.ticket-fill.ticket_comment_added{background:#6f93b0}.eval-dist .dist-fill.ticket-fill.ticket_draft{background:#e2a878}.eval-dist .dist-fill.ticket-fill.unresolved{background:#d97766}.eval-dist .dist-fill.ticket-fill.contained{background:#2f5e4a}.eval-dist .dist-fill.ticket-fill.other{background:#d8d2bf}.eval-donut{align-items:center;gap:20px;padding:4px 8px 10px;display:flex}.eval-donut-ring-wrap{flex:none;width:128px;height:128px;position:relative}.eval-donut-ring{border-radius:50%;width:100%;height:100%;-webkit-mask:radial-gradient(farthest-side,#0000 61%,#000 62%);mask:radial-gradient(farthest-side,#0000 61%,#000 62%)}.eval-donut-legend{flex-direction:column;gap:5px;margin:0;padding:0;list-style:none;display:flex}.eval-donut-key{color:var(--ink-soft);align-items:center;gap:7px;font-size:12px;display:flex}.eval-donut-key .dot{border-radius:3px;flex:none;width:10px;height:10px}.eval-donut-key-count{color:var(--ink-muted);font-variant-numeric:tabular-nums}.stat-row .ticket-subject{text-overflow:ellipsis;white-space:nowrap;flex:1;min-width:0;overflow:hidden}.stat-row .ticket-link{color:var(--accent);white-space:nowrap;text-decoration:none}.stat-row .ticket-link:hover{text-decoration:underline}.eval-dist .dist-fill.cat-0{background:#6b8fb0}.eval-dist .dist-fill.cat-1{background:#b08a6b}.eval-dist .dist-fill.cat-2{background:#8aa06b}.eval-dist .dist-fill.cat-3{background:#a06b9c}.eval-dist .dist-fill.cat-4{background:#6bb0a4}.eval-dist .dist-fill.cat-5{background:#b0946b}.eval-dist .dist-fill.cat-6{background:#9c6b6b}.eval-dist .dist-fill.cat-7{background:#7a6bb0}.eval-dist .dist-fill.cat-8{background:#6ba0b0}.eval-dist .dist-fill.cat-9{background:#b06b7a}.eval-dist .dist-fill.cat-10{background:#8ab06b}.eval-dist .dist-fill.cat-11{background:#b0a86b}#inbox-expand{border:1px solid var(--line);border-radius:var(--radius-sm);cursor:pointer;color:var(--ink-soft);font:inherit;background:0 0;margin:10px auto 0;padding:4px 8px;display:none}.shell.inbox-collapsed #inbox-expand{display:block}.recent-controls select{background:var(--surface-2);border:1px solid var(--line);border-radius:var(--radius-sm);font:inherit;color:var(--ink);padding:6px 8px}.sentiment-chips{flex-wrap:wrap;gap:6px;margin-top:10px;display:flex}.chip{border:1px solid var(--line);background:var(--surface-2);cursor:pointer;color:var(--ink-soft);border-radius:999px;padding:3px 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10px;font-size:16px;line-height:1}.rac-nav[data-hovered]{background:var(--surface-2);color:var(--ink)}.rac-nav[data-disabled]{color:var(--line);cursor:default}.rac-grid{border-collapse:collapse;width:100%}.rac-grid th{color:var(--ink-muted);text-transform:uppercase;padding:4px 0;font-size:10px;font-weight:600}.rac-grid td{padding:1px}.rac-cell{cursor:pointer;width:32px;height:32px;color:var(--ink);border-radius:7px;outline:none;justify-content:center;align-items:center;margin:0 auto;font-size:12px;display:flex}.rac-cell[data-outside-month]{visibility:hidden}.rac-cell[data-hovered]{background:var(--surface-2)}.rac-cell[data-selected]{background:var(--accent-soft);border-radius:0}.rac-cell[data-selection-start]{border-radius:7px 0 0 7px}.rac-cell[data-selection-end]{border-radius:0 7px 7px 0}.rac-cell[data-selection-start][data-selection-end]{border-radius:7px}.rac-cell[data-selection-start],.rac-cell[data-selection-end]{background:var(--accent);color:#fff}.rac-cell[data-disabled]{color:var(--ink-muted);opacity:.4;cursor:default}.rac-cell[data-unavailable]{color:var(--ink-muted);opacity:.4;text-decoration:line-through}.rac-cell[data-focus-visible]{outline:2px solid var(--accent);outline-offset:-2px}.rac-cell.is-today{font-weight:700}.rac-cell.is-today:not([data-selected]){color:var(--accent);box-shadow:inset 0 0 0 1.5px var(--accent)}.recent-arrow{color:var(--ink-muted)}.recent-status{color:var(--ink-muted);min-height:1em;margin-top:10px;font-size:13px}.recent-list{flex:1;max-height:none;margin:0;padding:0;list-style:none;overflow-y:auto}.recent-row{border-top:1px solid var(--line-soft);cursor:pointer;border-radius:0;align-items:center;gap:14px;padding:10px 16px;display:flex}.recent-row:hover{background:var(--surface-2)}.recent-row-error{outline:1px solid var(--error)}.recent-row.selected{background:var(--accent-soft)}.recent-check{cursor:pointer;width:15px;height:15px;accent-color:var(--accent);flex:none;margin:0}.recent-when{color:var(--ink-muted);flex:none;width:72px;font-size:13px}.export-bar{border-top:1px solid var(--line);background:var(--surface-2);align-items:center;gap:10px;padding:10px 16px;display:flex}.export-bar[hidden]{display:none}.export-all{color:var(--ink-soft);cursor:pointer;align-items:center;gap:5px;font-size:12px;display:flex}.export-all input{cursor:pointer;width:14px;height:14px;accent-color:var(--accent);margin:0}.export-count{color:var(--ink-soft);font-size:13px;font-weight:600}.export-bar .btn-ghost{padding:4px 8px}.export-bar .btn-primary{margin-left:auto;padding:6px 14px}.export-bar .btn-primary:disabled{opacity:.5;cursor:not-allowed}.export-progress{z-index:210;background:var(--surface);flex-direction:column;gap:0;display:flex;position:fixed;top:0;left:0;right:0;box-shadow:0 2px 10px #00000014}.export-progress[hidden]{display:none}.export-progress-track{background:var(--surface-2);height:3px;overflow:hidden}.export-progress-fill{background:var(--accent);width:0;height:100%;transition:width .2s}.export-progress-text{color:var(--ink);text-align:center;padding:8px 16px;font-size:13px}.recent-user{font-family:ui-monospace,monospace;font-size:13px}.recent-user:hover{-webkit-text-decoration:underline dotted;text-decoration:underline dotted}.recent-count{color:var(--ink-soft);margin-left:auto;font-size:13px}.recent-badges{gap:6px;display:flex}.recent-badge{background:var(--surface-2);border:1px solid var(--line);border-radius:999px;padding:2px 8px;font-size:12px}.recent-badge.sentiment-fill{color:#1a1a1a;border:none}.recent-badge.sentiment-fill.very_negative{background:#d97766}.recent-badge.sentiment-fill.negative{background:#e2a878}.recent-badge.sentiment-fill.neutral{background:#d8d2bf}.recent-badge.sentiment-fill.positive{background:#9cc2a8}.recent-badge.sentiment-fill.very_positive{background:#6fb088}.recent-empty,.recent-error{color:var(--ink-muted);text-align:center;padding:24px 8px}.recent-error{color:var(--error)}.recent-hint{color:var(--ink-muted);text-align:center;font-size:13px}.lbl-narrow{display:none}@media (max-width:640px){html,body{height:100%}.shell{grid-template-columns:1fr;height:100dvh}.inbox,.pane{height:100dvh}#shell:has(#app.active) .inbox{display:none}#shell:not(:has(#app.active)) #pane{display:none}.shell.inbox-collapsed{grid-template-columns:1fr}.shell.inbox-collapsed .inbox-head{display:revert}.shell.inbox-collapsed .side-nav,.shell.inbox-collapsed .side-content{display:flex}#inbox-expand{display:none!important}.account-name{display:none}.account-btn{padding:2px}.lbl-wide{display:none}.lbl-narrow{display:inline}}